Frequently Asked Questions
Please read our FAQ’s
100% Satisfaction Guaranteed. We pride ourselves on customer service and want the best shopping experience for our consumers. If you are not satisfied with your purchase you have a 30 day money back or product replacement option. Most our our products also come with a manufacturer’s warranty. If the items do not meet the manufacturer’s warranty or has a manufacturing defect, you can return it at any time. The Waterproof World does not cover normal wear and tear or any damage caused by accidents or improper use. To start a refund please send an email to firstname.lastname@example.org
Shipping All orders over $99 have free shipping! If the order is under $99 there is a standard $6.95 fee. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
We accept all major debit and credit cards as well as Paypal and Stripe.
Shipping varies per product and your location within the US. Most products will take 1-5 business days. If you want to know how quickly your purchase will arrive, please email us at email@example.com
Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 7 business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on Sundays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
You will receive a confirmation email that your order has been received. Sit back, relax and wait for your purchase to arrive. Again, if you have any questions please reach out to us at firstname.lastname@example.org
Yes you will receive an invoice through email after your purchase has been received.
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