100% Satisfaction Guaranteed. We pride ourselves on customer service and want the best shopping experience for our consumers. If you are not satisfied with your purchase you have a 30 day money back or product replacement option. Most our our products also come with a manufacturer’s warranty. If the items do not meet the manufacturer’s warranty or has a manufacturing defect, you can return it at any time. The Waterproof World does not cover normal wear and tear or any damage caused by accidents or improper use. To start a refund please send an email to support@thewaterproofworld.com.

Time – You have 30 days to contact our company to start a return and refund. After 30 days, refund and returns will be handled case by case.

Product condition – You will have the option of your refund being given as a credit to the card you used for purchase, using paypal or we can mail a check.

Product condition –  If the items do not meet the manufacturer’s warranty or has a manufacturing defect, you can return it at any time. The Waterproof World does not cover normal wear and tear or any damage caused by accidents or improper use. Please send in original box and packaging materials if possible. 

Refund contact info – If you have any questions give us a call or email us at support@thewaterproofworld.com

Charges – The customer is responsible for this shipping costs associated with returning the product back. 

To Start A Return

What we will need from you:

• The email address you use for your account or the order number associated with your purchase (you can find this in your confirmation email).
• The product name you are wanting to return
• The reason for the return (not happy with it or the product has a defect other than normal wear and tear or defect caused by accident)
• The address your product(s) were shipped to
• Your name
• Your phone number for a customer service representative to reach out to